Can't Find My Ubisoft Game in Luna
If you have trouble using Luna to play PC (Digital) titles that you purchased from Luna or the Ubisoft store, try these steps.
- Go to the Luna Library or Luna Ubisoft Store and verify that the game is part of Luna’s catalog.
- Verify that you:
- Have an active Luna+ or Amazon Prime subscription.
- Linked your Amazon Luna account to your Ubisoft account.
- Own the PC (Digital) version of the game purchased through Luna or the Ubisoft Store.
- Activated the PC version of the game through Ubisoft Connect.
- Didn’t buy the game from Steam.
- If you have a Ubisoft+ subscription, follow these instructions: Accessing Ubisoft+ games on Ubisoft Connect PC
- If you have an Xbox Game Pass subscription, follow these instructions: Accessing Ubisoft games on PC Game Pass
- Relink your Luna and Ubisoft accounts.
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