A-to-z Guarantee for Property Damage and Personal Injury

The A-to-z Guarantee for Property Damage and Personal Injury supports customers in the rare instance where a defective product sold in the Amazon EU and UK stores (Belgium, Germany, France, Ireland, Italy, Poland, Spain, Sweden, the Netherlands and the UK) causes property damage or personal injury - including products sold by Amazon or by a third-party seller.

The A-to-z Guarantee for Property Damage and Personal Injury doesn’t cover digital items, payments for services, stored value instruments such as gift cards, or products sold through other stores by parties who might otherwise be affiliated with Amazon.

We reserve the right to determine the amount, if any, to offer you to resolve your claim, and we may reject claims that we believe are unsubstantiated, frivolous, or abusive, or claims that aren’t covered by the A-to-z Guarantee Claims Process.

Any offers of compensation made through the A-to-z Guarantee for Property Damage and Personal Injury will be limited to:

  • The purchase price of the product AND
  • Compensation limits for medical expenses, lost wages, and property damage caused by a defective product purchased on Amazon.co.uk.

If you have already received compensation from another source such as the seller or manufacturer, you won't be eligible for recovery through the A-to-z Guarantee for Property Damage and Personal Injury.

Note: For information about our A-to-z Guarantee for timely delivery and condition of products sold and fulfilled by a third-party seller, go to A-to-z Guarantee.

All claims for Property damage or Personal injury are subject to the A-to-z Claims Process Terms and Conditions.