Accessibility

Amazon's vision is to become Earth's most customer-centric company. That means making our devices and services accessible to everyone, especially people with disabilities.

We are continually working to improve the accessibility of our products and services, so that our customers, including those with disabilities, can have simple, accessible, intuitive and secure interactions with the product and services that Amazon offers.

How to browse Amazon Luna using accessibility features

  1. Use keyboard navigation or a controller on a desktop computer. The site can be navigated using a keyboard. Up, down, left and right arrow keys will move focus throughout the page, or use page up/page down keys to scroll. Additionally, use the Tab key to navigate between focusable elements and form fields.
  2. Use the zoom feature, large font and contrast support built into your browsers: Please refer to your browser documentation for help on how to use these features.
  3. Tips for screen readers:
    • Pages are structured to be navigated by headings and landmarks. Use your screen reader quick navigation commands or gestures for headings to navigate to relevant sections. Please refer to your screen reader's documentation for help on these commands and gestures.
    • On desktop and mobile, you can find Product Details while navigating by headings using your screen reader.

For devices help and troubleshooting, or more information about accessibility features, visit our customer support help pages: Accessibility with Amazon services and devices.

How Amazon Luna works

With cloud gaming, you don't need gaming consoles or gaming PCs. Games stream directly from the cloud to your screens letting you play anywhere you have high-speed internet access.

Important: To play on Luna, you need a high-speed internet connection. The minimum recommended speed is 10 Mbps. Cloud gaming can consume up to 10 GB per hour at 1080p.

You can play on Luna in the following ways:

  • Install the app on:
    • Fire TV
    • Fire Tablets
    • Select Samsung and LG smart TVs
  • Play on the Chrome browser on:
    • PC or Mac
    • Chromebook
    • Select Android phones
  • Play on the Microsoft Edge browser on:
    • PC or Mac
  • Play on the Safari browser on iPhone or iPad

How the Amazon Luna Website and App are designed

Pages across Amazon Luna are designed to support navigation using a keyboard, controller, screen reader, or other assistive technologies. Most pages on our website support zooming up to 200% without layout issues.

Amazon Luna is compatible with modern browsers and assistive technologies including Firefox, Chrome, Safari, and Edge as well as JAWS, NVDA, VoiceOver, and Talkback.

You can browse and navigate the Amazon Luna using switch devices, braille displays, voice navigation tools, etc. Amazon Luna is built using a combination of HTML, JavaScript, CSS, and native Android applications and it leverages operating systems and device level APIs to support assistive technologies in ways customers are familiar with.

How we make the Amazon Luna Website and app accessible

We work backwards from the needs of all our customers to deliver equitable experiences. Our approach is informed by multiple accessibility guidelines and industry best practices such as the EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1. Level AA.

We have a longstanding policy of integrating accessibility requirements and best practices throughout the design and development of our services. We conduct regular accessibility testing, including self-assessments and external evaluations by accessibility experts, to help ensure our customers using assistive technologies can access our services effectively.

We have established policies and processes to prevent and address accessibility issues before they reach our customers and respond quickly when customers encounter problems. We continually educate and promote awareness about accessibility among our teams. Our internal accessibility subject matter experts offer design and development consultation, establish and promote best practices that raise the bar for customers with disabilities, organize training sessions and events to raise awareness and establish baseline knowledge for building accessible experiences, and ensure that all employees are equipped to create inclusive content and experiences for our customers.

Please Contact Us if you encounter issues, have questions or would like to provide feedback on Amazon Luna