Set Your Accessible Delivery Instructions

Set your accessible delivery instructions to tell us how we can support your Amazon delivery.

Important:

We try to honour your delivery instructions whenever possible. However, we can't always guarantee that our carriers can meet these requests.

Please note that our Delivery Partners cannot enter your residential address and may not be able to facilitate unique accessible delivery instructions, however will try to find an appropriate alternative solution. Our Delivery Partners may contact you via call or text to gather more information about your accessible delivery instructions.

To support our customers living with disabilities, we have a field within your Delivery Instructions to allow you to communicate your accessible delivery needs. We will only use this information for the purpose of your delivery and to improve our accessible delivery process. It will be retained for the duration your account is open unless you delete it.

To set your accessible delivery instructions:

  1. On the confirmation screen during checkout or when choosing a delivery address, select ‘Add delivery instructions’ under your delivery address, if this option is available. A window appears.
  2. Click 'Do we need additional instructions to deliver to this address?' to expand the field and enter your accessible delivery instructions in the free-text box
  3. In the free-text field, add your accessible delivery instructions (for example, "Ring the door bell", "Knock Loudly" or "More time to answer the door").
  4. Click the tick box "Do you have a delivery preference due to accessibility needs? For example, due to a disability or reduced mobility".
  5. Select Save instructions.
  • Please do not enter any sensitive personal information, including health or medical information. By entering such data, you do so on a voluntary basis and consent to its use in accordance with our privacy policy.
  • Please note if you have selected a safe place under the field “Where should we leave packages when they don’t fit in your letter box” this may be used by the driver to ensure a successful delivery.