Accessibility of the Amazon Music Web Player and Mobile App

Amazon's vision is to become Earth's most customer-centric company. That means making our devices and services accessible to everyone, especially people with disabilities.

We are continually working to improve the accessibility of our products and services, so that our customers, including those with disabilities, can have simple, accessible, intuitive and secure interactions with the products and services that Amazon offers.

How to navigate and listen to Amazon Music using accessibility features

  1. Tips for Using Screen Readers  
    1. Pages are structured to be navigated using headings and landmarks. Users should utilize their screen reader's quick navigation commands or gestures for headings to move through relevant sections. Please refer to your screen reader's documentation for assistance with these commands and gestures.
      2.  
    2. While listening to any content, users can pause, resume, skip, or rewind the content using keyboard shortcuts or accessible gestures.
    2.    
  2. Using the Lyrics Feature: For supported songs, users can enable the Lyrics feature to view captions or lyrics for the currently playing track. For supported podcasts, the application also displays text-based transcripts during playback.
    3.    
  3. Adjustable Playback Speed for Podcasts and Audiobooks: Users have the ability to adjust playback speed (from 0.5x to 3x) to suit their listening preferences.
    4.    
  4. Using Keyboard Navigation on a Computer or Laptop: Amazon Music web player can be navigated using a keyboard. Users can scroll using the up/down arrow keys or page up/page down keys. The Tab key can be used to navigate to links and form fields.
    5.    
  5. Using the Zoom Feature, Large Font and Contrast Support in Browsers: Users can take advantage of the zoom, large font and contrast support features built into their browsers. Refer to the browser's documentation for guidance on how to use these features.

For devices help and troubleshooting, or more information about accessibility features, visit our customer support help pages: Accessibility with Amazon services and devices.

How Amazon Music works

Amazon Music is an immersive audio entertainment service providing customers with access to over 100 million songs, a huge catalogue of podcasts and, for customers on certain Amazon Music Unlimited plans, access to one audiobook a month from an unparalleled offering of more than 800,000 audiobooks from Audible. Exactly what your listening experience sounds like depends on the plan you choose.

You can access the service in a web browser on your computer or laptop using the Amazon Music web player, or by installing the Amazon Music mobile app for iOS and Android.

Once you have installed the Amazon Music app, or navigated to the Amazon Music web player, sign in to your Amazon account in order to start using the service. When you open the app, you will land on the home page. From there you can explore recommended playlists, featured stations, new releases and more. You can use the search function (or the find tab in the mobile app) to look for specific music or podcasts. You can also browse music by genre, charts or mood, activity or browse podcasts by category. When you select a song to play, you will find playback controls allowing you to pause, play, skip back to the previous song or skip forward to the next song. By selecting the like or dislike buttons, you can tailor your personal recommendations. The lyrics button, once selected, displays synchronized lyrics on the playback screen.

You can find detailed information about how Amazon Music works and the terms applicable to your use of the service in our Terms of Use.

How Amazon Music is designed

Pages across Amazon Music are designed to support navigation using a screen reader, speech recognition, or other assistive technologies. Most pages on our website support zooming up to 200% without layout issues.

Amazon Music is compatible with all modern browsers and assistive technologies including Firefox, Chrome, Safari, and Edge as well as JAWS, NVDA, VoiceOver, and Talkback.

You can browse and navigate Amazon Music using voice navigation tools. Amazon Music is built using a combination of HTML, JavaScript, CSS, and native iOS and Android applications and it leverages operating system and device level APIs to support assistive technologies in ways customers are familiar with.

How we make Amazon Music accessible

We work backwards from the needs of all our customers to deliver equitable experiences. Our approach is informed by multiple accessibility guidelines and industry best practices such as the EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1. Level AA.

We have a longstanding policy of integrating accessibility requirements and best practices throughout the design and development of our services. We conduct regular accessibility testing, including self-assessments and external evaluations by accessibility experts, to help ensure our customers using assistive technologies can access our services effectively. We have established policies and processes to prevent and address accessibility issues before they reach our customers and respond quickly when customers encounter problems. We continually educate and promote awareness about accessibility among our teams and ensure that all employees are equipped to create inclusive content and experiences for our customers.

Please Contact us (https://www.amazon.co.uk/hz/contact-us/) if you encounter issues, have questions or would like to provide feedback on Amazon Music.