Contact Amazon's Accessibility Support Team

Contact Amazon's specialized Accessibility Support Team for help with your account, orders, and devices. Find detailed instructions for connecting via phone, chat, email.

About the Accessibility Support Team

Amazon's accessibility support team is there to support customers with disabilities. Contact the team for questions or guidance related to:

Managing your account
Order status or updates
Devices and digital content.

Accessing Accessibility Support

To access Amazon's Accessibility Support ensure you’re signed in to your account. Signing in allows our team to provide you with comprehensive, account-specific assistance.

Important: Ensure that your account country settings match your current location. If you contact customer support without signing in, or your account country doesn’t match your set address, our associates may be limited in their ability to help with account-specific issues or may need to verify your identity through additional security measures.

Ways to Connect with the Accessibility Support Team


Mode	How To Connect?	Details
Phone	Visit Contact Us. Select Accessible Support for Customers with Disabilities. Select your support need. Select Request a Phone Call.	If your recent orders appear when you select Contact Us, accessibility support options are available under Help with something else. Enter the best number so a member of Amazon's accessibility support team can reach you.
Chat	Visit Contact Us. Select Accessible Support for Customers with Disabilities. Select your support need. Select Chat with Us for instant support.	Get where you're going fast Connect with our messaging assistant who quickly figures out what you need help with and fixes it immediately or connects you to a human for help. Chat at your own pace Return to your chat anytime. Your chat session stays active for 24 hours.
Email	Visit Contact Us. Select Accessible Support for Customers with Disabilities. Select your support need. Select Email Us.	You can also send a detailed request to the accessibility support email team on: accessibility@amazon.co.uk Receive a personalized response.