Reset Your Echo Plus (2nd Generation) and Keep Your Smart Home Connections

If your Echo Plus (2nd Generation) is unresponsive and you want to keep your smart home connections, reset your device.

Tip: Having trouble with your Echo device? Restart your device first to see if it resolves the problem. Just unplug the power adapter from the device or the outlet and then plug it back in.

To reset your device to its factory settings:

  1. Press and hold the Action button for 20 seconds.
  2. Wait for the light ring to turn off and on again.
    This erases all your personal information and device settings but keeps your smart home device connections.
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