Age-Restricted Items
Certain items are age-restricted in the UK, including, but not limited to, alcoholic beverages, such as beer and wine, e-cigarettes and bladed items.
By placing an order for one of these items, you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately. There are a number of measures in place to check whether a customer is eligible to purchase an age-restricted item.
Online Age Verification
Items requiring online age verification can't be purchased using gift cards, Pay by Bank, or instalments and they must be purchased with a credit card only.
If online age verification is requested, your age is verified through your credit card and via your bank's One-Time Password (OTP) process.
For information on payment verification, visit our card payment verification process help page.
Delivery arranged by Amazon Logistics (Delivery Service Providers or Amazon Flex)
We take our responsibility in relation to the sale of age-restricted items extremely seriously. In line with the Challenge 25+ industry best practice, to confirm the recipient is over 18 years of age, the delivery driver is required to request and record a year of birth and record that the customer is visibly over 25 years old. If they are not visibly over 25 years old, the driver is required to request valid government-issued photographic ID with a date of birth to confirm that the customer is over the age of 18 and can lawfully take delivery of the item. The driver will not take photographs of your ID document or be able to access your information once the delivery is complete. The year of birth is stored securely in Amazon’s systems and will be deleted according to our retention policy. This way we can ensure that any legal obligations with respect to age verification have been met.
If there is nobody at the address aged 18 years or over who can show valid photo identification, the item will be returned to Amazon for re-delivery the following day. Age-restricted items cannot be left with a neighbour.
If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge, or mail room attendant receiving your parcel must provide a valid photo ID showing they are aged 18 or over. If they can't, the parcel will be returned to Amazon for re-delivery the following day.
