Find Missing Photos and Videos

If you don't find your saved or uploaded photos in Amazon Photos, try these troubleshooting steps.

• Check that you are connected to the right account by signing out and signing back in.
• Confirm that there is available storage space.
• Check that your photos meet the file requirements, and have been uploaded successfully.
• Check if photos or videos were deleted. (Web browser only)
• Check if Auto-Save is activated on Amazon Photos for mobile.
• Check if the Backup option is activated on Amazon Photos for desktop.

For more help, go to:

• Sign out from an Amazon Photos Mobile App
• View Your Used and Available Storage
• File Requirements for Amazon Photos and Amazon Drive
• Recover Deleted Photos and Videos Using a Web Browser
• Activate Auto-Save on Amazon Photos Android App
• Activate the Backup Option on Amazon Photos Desktop App