Set Top Boxes and Media Players with the Prime Video App

Note: Not all Prime Video titles support all features.

Google Chromecast

Streaming Video Quality - Up to Ultra HD (depending on model of Chromecast)
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes, through the Prime Video app
Support Website - Google Help Center (https://support.google.com/chromecast)
Additional Notes - While using Google Chromecast, playback, Subtitles, and audio settings (such as language tracks) are controlled via the Prime Video app.

Google TV/TV Streamer

Streaming Video Quality - Up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Google Help Center (https://support.google.com/chromecast)

Roku

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes, on selected models
Support Website - Official Roku Support (https://support.roku.com)

Apple TV

Streaming Video Quality - up to Ultra HD (Apple TV 4K); up to HD (all other models)
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
Live ad support - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
Ad-supported channels - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
Profiles Supported - Yes, on selected models
Support Website - Official Apple Support (https://support.apple.com)

Sky

Streaming Video Quality - up to UHD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Sky Q (https://assistenza.sky.it/sky-q)

Now TV / NOW

Streaming Video Quality - up to UHD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - NOW - Assistenza (https://www.nowtv.it/assistenza/help-center.html)

NVIDIA Shield

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - NVIDIA Support (http://nvidia.com/support)

TiVo

Streaming Video Quality - Ultra HD for TiVo Series 6; HD for Premiere, Roamio, Mini models; SD for previous series
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes, on selected models
Support Website - TiVo Support Center (https://tivo.com/support)

Xiaomi

Streaming Video Quality - up to HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Xiaomi Support (https://www.mi.com/global/support/contact)

Astro

Streaming Video Quality - up to HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Astro Help & Support (https://support.astro.com.my/)

KPN

Streaming Video Quality - up to HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - No
Support Website - Service voor KPN Televisie Interactieve TV (https://www.kpn.com/service/televisie.htm)

Jio

Streaming Video Quality - up to Ultra HD
Sound quality - stereo
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Jio Support (https://www.jio.com/help/home)

Elsys

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Elsys.com (http://www.elsys.com/)

Bouygues

Streaming Video Quality - up to HD (Brooklyn), up to Ultra HD (Miami)
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Assistance Box TV (https://www.assistance.bouyguestelecom.fr/tv-bbox)

SFR

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes, on selected devices
Ad-supported channels - Yes, on selected devices
Profiles Supported - Yes
Support Website - Assistance SFR (https://assistance.sfr.fr/)

BCN

Streaming Video Quality - up to Ultra HD
Sound quality - stereo
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - BCN Digital (https://www.bcndigitaltv.com/contact.html)

Rogers

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Shaw and Rogers Support (https://www.rogers.com/support)

Shaw

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Shaw and Rogers Support (https://www.rogers.com/support)

Telstra

Streaming Video Quality - up to HD
Sound quality - up to 7.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - No
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Telstra Support (https://www.telstra.com.au/support/category/entertainment/telstra-tv)

Tatasky

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Tatasky Support (https://www.tatasky.com/dth/help)

Airtel

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Airtel Customer Care (https://www.airtel.in/contact-us)

Claro

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Claro.com.br (https://www.claro.com.br/faq)

Iliad

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Assistance Free (https://assistance.free.fr/)

Masmovil

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound, Dolby Atmos
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - Yes
Support Website - MasMovil Ayuda (https://www.masmovil.es/ayuda-clientes/)

Vodafone (Italy)

Streaming Video Quality - up to Ultra HD
Sound quality - stereo
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Vodafone Supporto (https://www.vodafone.it/privati/area-supporto.html)

Orange (France)

Streaming Video Quality - up to Ultra HD
Sound quality - up to 2-channel stereo with 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes, on selected devices
Ad-supported channels - Yes, on selected devices
Profiles Supported - Yes
Support Website - Aide et contact - Orange (https://assistance.orange.fr/)

Vodafone (Spain)

Streaming Video Quality - up to Ultra HD
Sound quality - stereo
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Ayuda Vodafone (https://ayudacliente.vodafone.es/particulares/television/)

Telefonica (Peru, Chile, Colombia, Brazil & Argentina)

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - No
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Contactar con Telefónica - Telefónica (https://www.telefonica.com/es/contacto/)

Totalplay

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Asistencia Totalplay (https://www.totalplay.com.mx/ayuda)

Telecentro

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes, on selected devices
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Telecentro Ayuda (https://ayuda.telecentro.com.ar/decodificadores/)

Telus

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - No
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Telus Support & Help Center (https://www.telus.com/support)

Bell (Canada)

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Bell Support (https://support.bell.ca/)

Megacable

Streaming Video Quality - HD
Sound quality - 2-Channel Stereo, up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - No
Ad-supported channels - No
Profiles Supported - Yes
Support Website - Megacable Soporte technico online (https://www.megacable.com.mx/soporte-tecnico-online)

Foxtel

Streaming Video Quality - up to Ultra HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - No
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - Foxtel Support (https://help.foxtel.com.au/)

XGIMI

Streaming Video Quality - HD
Sound quality - up to 5.1 surround sound
Closed Captions (Subtitles) - Yes
Audio Description - Yes
Live Streaming - Yes
Live ad support - Yes
Ad-supported channels - Yes
Profiles Supported - Yes
Support Website - XGIMI Customer Care (https://helpcenter.xgimi.com/)

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