Your TV or Video Service Provider Doesn't Work with Alexa

Alexa commands don't work with your TV or video service provider or setup fails.

Check that you have the latest version of the Alexa app.
Make sure that you've completed setup for your service provider's Alexa Video Skill. Some providers require additional authentication steps before you can connect with Alexa.
Make sure that you're using compatible equipment from your TV or video service providers.
Check that your equipment is on the latest software or firmware version.
Check that the device you use to access your TV or video service is on the same Wi-Fi network as your Alexa-enabled device.
Unlink your TV or video service provider and relink it in the Alexa app.