Troubleshoot Hearing Aid and Device Connectivity with Fire TV

Try these troubleshooting steps if you can't pair your Bluetooth hearing aids or have issues with audio quality or with syncing.

Note: Compatible Starkey hearing aids, Widex hearing aids, and Cochlear hearing devices are supported on:
  • Fire TV Cube (2nd Generation)
  • Fire TV Cube (3rd Generation)
  • Amazon Ember Artline TV (2026 Release)
  • Amazon Ember Mini-LED Series and Fire TV Omni Mini-LED Series (2024 Release)
  • Fire TV Omni QLED Series
  • Amazon Ember QLED Series and Fire TV Omni QLED Series (2025 Release)
  • Fire TV 4-Series
  • Amazon Ember 4-Series and Fire TV 4-Series (2025 Release)
  • Fire TV 2-Series
  • Amazon Ember 2-Series and Fire TV 2-Series (2025 Release)

To troubleshoot issues with your hearing aids:

  1. Disconnect your hearing aids from other Bluetooth devices. You can't pair multiple devices to hearing aids when connected to your Fire TV device.
  2. Make sure that your hearing aids are in pairing mode. Follow the manufacturer's instructions.
  3. Fully charge your hearing aids and make sure to turn them on.
  4. Make sure that you’re within 10 ft (3 m) of your Fire TV device and have line of sight.
  5. Restart your hearing aids following the manufacturer’s instructions.
  6. Try to connect your Fire TV device over the 5 GHz Wi-Fi.
  7. If paired, disconnect your hearing aids from the Fire TV device:
    1. Go to Settings from your Fire TV menu.
    2. Select Accessibility .
    3. Select Hearing Aids and choose your hearing aids.
    4. Select Disconnect Hearing Aids.
  8. Try to connect your hearing aids to the Fire TV device again:
    1. Go to Settings from your Fire TV menu.
    2. Select Accessibility .
    3. Select Hearing Aids.
    4. Select Connect.

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