Check the Audio Quality on Amazon Music

Check Current Audio Quality

Select the audio quality badge (SD/HD/Ultra HD/DolbyAtmos/360Reality Audio) on the Now Playing screen to view:

Audio Quality - Current playback quality (varies by network and device).
Song Quality - The highest quality available for that song in the Amazon Music Unlimited catalog.
Device - Playback device and supported quality level.
Output - Connected headphones/speakers and delivered quality.


Tier	Quality	Details
SD - Standard Definition	Standard	Up to 320 kbps
HD - High Definition	Lossless / CD quality	Up to 850 kbps, 16-bit/44.1 kHz
Ultra HD - Ultra High Definition	Hi-Res lossless	Up to 3730 kbps, 24-bit/192 kHz
Dolby Atmos	Spatial Audio	Immersive 3D sound. Requires compatible device.
360 Reality Audio	Spatial Audio (Sony)	Immersive 3D sound. Requires compatible device.

Select the audio quality badge > swipe or select Atmos/360 or Stereo.

Distorted/muffled/distant audio: Switch to Stereo from the audio quality badge. Additionally, reset Equalizer (Settings > Equalizer).
Stuck on SD / no HD: Set streaming to Best Available (Settings > Streaming Quality) and use stable Wi-Fi.
General playback issues: Clear app cache > force stop > reopen. Additionally, update the Amazon Music app.

For device compatibility and advanced troubleshooting, see Issues Streaming Amazon Music.

Why only SD? Network, device, or streaming settings limit quality. Check Settings > Streaming Quality.
Need special headphones for HD/Ultra HD? No. Any headphones work. Wired or DAC (Digital to Analog Converter) recommended for best Ultra HD experience.
Which plans include HD? Amazon Music Unlimited and Amazon Music Standard plans include HD, Ultra HD, and Spatial Audio at no extra cost.
Atmos sounds wrong on earbuds? Switch to Stereo from the audio quality badge. Atmos requires compatible headphones/speakers.