Reset Your Child PIN on Your Fire TV Device

Your child PIN keeps kids in their profiles where they can only access kid-friendly and parent-approved content. If you forgot your child PIN, use these steps to reset it.

Tip: If you need to reset your Parental Control PIN, go to the Prime Video Settings page, and select Restrictions. Your Parental Control PIN restricts purchases, videos, and certain types of content in adult profiles.

To reset your child PIN:

  1. When prompted to enter a Child PIN, try entering your PIN.
    If the PIN is incorrect, a code appears below the PIN prompt.
  2. Visit the amazon.co.uk/code page.
  3. Sign in with your Amazon login and password.
  4. Enter the reset code shown on your Fire TV in the text box on the Amazon Code page and select Continue.
  5. Follow the on-screen instructions to reset your child PIN.