Unknown Charges on Prime Video

There are several reasons why you might not recognize a charge.

Prior transactions are available via Your Payments > Transactions.

If you don't recognize a charge, check to see if:

  • An Amazon Prime membership or Prime Video subscription was renewed. For more information, go to Manage Your Memberships & Subscriptions.
  • A Prime Video add-on subscription was renewed. If you signed up for a free trial of Amazon Prime and a separate Prime Video add-on subscription at the same time, please note that the monthly charges for both services may fall on different dates. For more information, visit Manage Your Subscriptions to see past subscription invoices.
  • An order has been placed by a child, spouse, friend, or coworker with access to your card number.
  • Additional cards are associated with the credit or debit account.

If the charge isn't explained by any of these situations, please contact us and have the following information available:

  • The complete credit card number for any cards associated with the account showing the charge. Please don’t send these details to us in chats or emails, unless we specifically request this.
  • Date of the charge.
  • Amount of the charge.
  • Your name, email address, and telephone number.

For more help, try our Prime Video forum