Can't Place Orders with Alexa

If Alexa is not completing a purchase, try these steps:

• Verify your Voice Purchasing settings in the Alexa app.
• Confirm that purchasing by voice is turned on in the Alexa app.
• Make sure that your Amazon account has a valid payment method and that your information is up to date.
• If you use a 4-digit voice code to confirm your purchases, make sure you're using the right code.
• If you use an Alexa voice ID for purchases, make sure that your Alexa voice ID is enabled to place orders.

Related Help Topics

• What Do I Need to Place Orders with Alexa?
• Turn Alexa Voice Purchasing On or Off
• Require a Voice Code for Purchases with Alexa
• Manage an Alexa Voice ID for Purchases with Alexa