Alexa Isn't Controlling Smart Home Devices

Smart home devices aren't responding to commands or are responding intermittently.

• Check that your smart home device is on. If your device is battery operated, try inserting new batteries.
• Make sure your Alexa device and the Alexa app have the latest software version.
• If your smart home device uses a skill, try controlling your device with the manufacturer's app.
  • If you can control your device with the manufacturer's app, but not with Alexa, remove and then add the skill again in the Alexa app.
  • Otherwise, check your internet connection in the manufacturer's app. If neither steps work, try resetting your Alexa device and smart home device.
• If your device is next to your router, it may not work. Move your Alexa device at least 6 ft (2 m) away from your router.
• Matter Wi-Fi devices must connect on the same 2.4 GHz Wi-Fi network as your compatible matter controller (such as a compatible Echo device).
• For Matter devices, make sure it's within 30 ft (9 m) of your compatible Matter controller.
• If your device has a Zigbee logo , make sure it's within 30 ft (9 m) of your hub or another connected Zigbee smart home device.
• If your device has a Bluetooth logo , make sure it's within 30 ft (9 m) of your compatible Echo device.
• Make sure that your smart home device is compatible with Alexa. Devices that have a "Works with Alexa" badge are certified to work with Alexa.

If these smart home troubleshooting steps don't work, try resetting your Alexa device and smart home devices. To learn more about Alexa's Matter support and compatible devices, go to Alexa Smart Home Connectivity (https://www.amazon.co.uk/connect_to_alexa).