Spilled or Damaged Amazon Fresh Items
If you aren't satisfied with the condition of a grocery product that you receive from us, we'll issue a refund up to seven days from the date of delivery.
Receive a damaged item? Go to .
If you receive a damaged or otherwise unusable Amazon Fresh grocery item, you can request a refund through the Online Returns Center. We won't ask you to return the item.
- Visit Your Orders
- Select the order with spilled or damaged Amazon Fresh items.
- Follow the on-screen instructions to request an item refund.
- Select Refund when prompted.
Note: Shopping on Amazon Fresh is available for customers in eligible postcodes. We'll be expanding the Amazon Fresh shopping experience to new Fresh-supported regions in the future.
To find out if your postcode is located in an eligible delivery area, visit Amazon Fresh.
