Protect Your System

Some suspicious emails contain attachments and link to websites that try to install malicious software on your computer.

To increase the security of your account, we recommend enabling Two-Step Verification. When connecting from an unknown device, you need to enter a unique security code in addition to your password. For more information, see

Two-Step Verification

Here are some tips to protect your account:

  • If you entered your password on a website you think might be malicious, go to Password Assistance and change it immediately.

  • If you entered your payment information on a website or replied to an email you think might be malicious, immediately contact your credit card company.

Note: Remember to update this payment method on your Amazon account afterwards.

If you entered your payment information on a website or replied to an email you think might be malicious, immediately contact your credit card company.

For additional account security tips, here are some ways to protect your system, devices, and wireless network:

  • Install anti-virus or anti-malware software. Keep security software up to date by installing updates and patches as soon as they're available.

    Note: When the installation is complete, run a full scan of your computer.

  • Keep your operating system and necessary plugins updated to the latest version available.
  • Never reply to unsolicited messages. Replying to phishing and spam messages notifies the sender that they have a valid email address to which they can send more spam and phishing messages.

    Note: If you want to unsubscribe from Amazon communications, do so directly through our website instead of clicking a link in an email.

  • Never place an order by email with a seller. These requests often intend to collect email addresses to launch a phishing or spam campaign. If you receive an email asking you to pay for an order by bank transfer, ignore this request and contact us.
  • Only install software you need and that comes from verified sources.
  • Ignore urgent pop-ups that tell you a virus infected your devices and asks that you click a link to fix the problem.
  • Don't leave your devices unattended in public places.
  • Select the option to connect manually to WiFi. Don't connect to WiFi automatically.
  • Disable hotspots when not needed.
  • Even if the name and password seem complex, change the name of your wireless network and any preset passwords your vendor provided.

If you believe that you've found a security vulnerability on Amazon Retail services or products, submit the details of your findings through the web form, or visit the Amazon Vulnerability Research Program page, on the HackerOne website.