Issues Uploading or Downloading Photos or Videos to Amazon Photos

If you have trouble downloading or uploading photos or videos, try these common troubleshooting steps.

• Check that you have a good Internet connection.
• Confirm that there is available storage space.
• Confirm that your photos and videos meet the file requirements.
• Check that the upload over Wi-Fi and/or cellular data via the Auto-Save feature is enabled.
• If on a mobile device, check that the files you are uploading are no larger than 2 GB. Use the Amazon Photos desktop app for larger files.

For more help, go to:

• View Your Used and Available Storage
• File Requirements for Amazon Photos
• Activate the Backup Option on Amazon Photos Desktop App