Cancel an Accidental Purchase

You may be able to return a Prime Video order if you haven't attempted to watch or download it.

Note: For information about refunds for Pay-Per-View events, contact Amazon Customer Service through contact us .

To return an accidental or unwanted Prime Video order or box set purchase:

  1. Go to Your Transactions
  2. Find the accidental order you’d like to cancel.
  3. Select Cancel Your Order.
  4. Choose a reason for the cancellation from the drop-down menu, and then click Cancel This Purchase.
    After the cancellation is complete, your refund is issued to the payment method used for the order. The video is also removed from "Purchases & Rentals" in "My Stuff" as a part of the refund process.
    Note: If you have paid through Apple, you must browse to the relevant product page on the website or Prime Video app to see your cancellation options.

If you have an Alexa-enabled device, you could also say "Cancel my last Prime Video order."

Note: To prevent accidental purchases, you can turn on parental controls for your account from your Prime Video Settings. To set up a Prime Video PIN, go to Prime Video Settings - Restrictions.

For more help, try our Prime Video forum