File Retention Policy

Amazon Photos keeps files for accounts that have an active subscription status, are within the allotted storage quota, and are not in violation of the Terms of Use.

Note: We may reduce the time period for which we keep files in accounts that violate the Amazon Photos Terms of Use. However, account holders are notified prior to files being deleted.

Over Quota

Over quota means accounts that have stored more files than their subscription or grant allows.


File Retention Policy	Resolution
An account that exceeds the storage quota can log in and download files, but cannot upload, sync, or share files. After 180 days in an over-quota status, files are deleted (starting with the most recent uploads) until your account is no longer over quota. Account holders are notified prior to file deletion.	Within 180 days of being in an over-quota status, the account holder can upgrade the storage plan or delete files.

Abandoned

The account holder has not uploaded, downloaded, or signed in to the account in the last 2 years.


File Retention Policy	Resolution
The account holder will be notified by email upon 18 months (547 days) of inactivity. After 2 years (730 days) of inactivity, all files will be deleted. Account holders are notified prior to file deletion.	Customer re-activates account.