Amazon Devices Return Policies

Returning Amazon Devices and Accessories

You can return any Kindle e-reader, Ring device, Blink device, eero device, Fire tablet, Amazon Fire TV devices, Amazon Echo family of devices, or their accompanying Amazon-branded accessories (“Amazon Device(s)”) you purchased directly from Amazon.co.uk (purchased and fulfilled by Amazon) for a full refund within 30 days of the day you received it as long as it is in new condition and in accordance with our return policy.

After the 30 days have passed, you will no longer be entitled to return your Amazon Device unless it is defective. See Warranty Service below if you need to return your Amazon Device for service. This does not affect your consumer rights. For more information please click here.

Note: If you want to return your Amazon Device for a refund and you purchased your Amazon Device from a third-party seller or third-party retail store, you must return your device or accessory to the retailer where you made the purchase according to the retailer's return policies.

For return policies applicable to products purchased from Amazon.co.uk that are not Amazon Devices (such as third-party Fire TV Edition devices), and for return policies applicable to products purchased using an Amazon Device, see About Our Returns Policies.

Need help with your Amazon Device? See Warranty Service below if you need to return your device for service.

To return your Amazon Device within 30 days of receipt if purchased from Amazon.co.uk:

  1. Prepare device for return: Please erase all personal information from your device and place it in the original packaging. You may still return the device if the box has been opened. If you are returning a Kindle e-reader or Fire tablet, it is not necessary to include the manual or accessories.
  2. Print a mailing label: Visit the Returns Support Centre (https://www.amazon.co.uk/gp/orc/returns/homepage.html) on Amazon.co.uk or contact Kindle Support for assistance with your return. Your device must be returned to Amazon.co.uk using a traceable method. If you pay for return postage, please see About Your Refund below.
  3. Give return package to the carrier: Please wrap the package securely, attach the return label you printed to the package, and follow the instructions provided to arrange a collection with the carrier or bring to your local post office.

You can also return your Amazon Device purchased on Amazon.co.uk to an Amazon 4-Star store for a full refund within 30 days of the day you received as long as it's in new condition and the return is in accordance with our return policies.

About Your Refund

When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. View completed refunds by visiting the Order Summary in Your Account (https://www.amazon.co.uk/youraccount).

Note about pre-paid mailing labels and shipping cost refunds: Return postage costs are only reimbursed if the return is due to Amazon error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our Returns and Refunds policy.

Returning Kindle Books

Books you accidentally purchase from the Kindle Store are eligible for return and refund if we receive your request within 14 days of the date of purchase. You may not be eligible for a refund if a book has been partially read or if we detect account abuse. Once a refund is issued, you will no longer have access to the book.

To request a refund and return, visit the Manage Your Content and Devices (https://www.amazon.co.uk/myk) page. Click the Actions tab for the title you'd like to return, and select "Return for refund".

Cancelling Kindle Subscriptions

Subscriptions (magazines, newspapers, and blogs) can be cancelled at any time. You can update, cancel, or reactivate subscriptions in Manage Your Content and Devices (https://www.amazon.co.uk/myk).

For more information and instructions, see Kindle Magazines and Newspapers.

Warranty Service

Your Kindle e-reader, Fire tablet, Amazon Fire TV device or Amazon Echo device is covered by a One-Year Limited Warranty. If you purchase an Amazon Fire TV remote or an IR Extender Cable for Fire TV Cube separately from an Amazon Fire TV device, whether through Amazon or in a retail store, this accessory is covered by a 90-Day Limited Warranty. Your Amazon Fire game controller is covered by a 90-Day Limited Warranty. Your Ring device is covered by a One-Year Limited Warranty (https://en-uk.ring.com/pages/warranty). Your Blink device is covered by a Two-Year Limited Warranty (https://blinkforhome.com/two-year-warranty-en). Your eero device is covered by a One-Year Limited Warranty (https://eero.com/legal/warranty?lang=en-gb).

If you are a consumer, you will also have consumer rights and this warranty is provided to you in addition to these rights and does not jeopardise your consumer rights in any way. This means that if your device is faulty, you may be entitled to a repair or replacement from the retailer. For more information on your consumer rights for faulty goods, please click here. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide assistance or a replacement according to the warranty guidelines or in accordance with your consumer rights.